Request a New Password

1. E-Mail Address - Enter your NetFile User e-mail address.
2. Submit - Click the Submit button. The system sends an e-mail message with further instructions. If you do not receive the e-mail with a link to receive your new password within 15 minutes:
   1. Check your spam or junk mail folder. If the e-mail with your new password is in your spam or junk mail folder, you should add our support e-mail address to your e-mail program's whitelist or list of approved e-mail addresses. For information on how to add an e-mail address to your e-mail program's whitelist or approved e-mail list, contact your network administrator or in-house technical support department.
   2. If the e-mail with the link to receive your new password is not in your spam or junk mail folder, contact NetFile's Technical Support department at filerhelp@netfile.com .

Important: SEI users with an "@bogus.zzz" e-mail address cannot use this feature and must contact their agency for their password.